Returns management that works for your business
Maintain a great customer experience throughout the returns process
Return courier labels supplied
by Stocka
All returned goods are assessed for damages and potential resale
Returned items are handled as agreed: returned to you, resold or destroyed
Take the hassle out of customer returns
Organising a courier to collect a product for exchange or return is time-consuming. Not to mention the fact that you have to check the product for damage and make a call whether it’s good for resale. While returns are an inevitable part of selling a product, with Stocka 3PL you will have less hassle – as we’ll organise a return label for the customer, and check the condition of the returned items.
We organise collections, check items for damage and return the stock to your inventory
Everything from arranging the courier to coordinating the collection will be done for you. Stocka 3PL works with a wide range of industries, so we are experienced in assessing whether returned products are good for resale. We work with you to establish your quality standards and handle your returned stock. So, whether the item is returned to you, restocked, or destroyed, you can be sure it will be handled correctly.
Never worry about quality checks or organising pickups for returned items again
Work with us to establish your return standards
We'll arrange the collection of your returned items
Item is inspected and dealt with as agreed
Additional services you need to outsource your logistics
What our clients say
From initial contact with Stocka the process was incredibly smooth. They provided exactly what we needed and explained clearly how 3PL would work. We have been impressed with the NZ wide shipping, which has provided our customers with a great experience.
Before Stocka we were with a different third-party logistics company (3PL) company in New Zealand. We moved because they were slow and unresponsive. We work with 8+ 3PL providers across the world and this has been one of the best onboardings.
Before using Stocka our biggest challenge was with the cost of shipping to NZ. Stocka has given us the opportunity to build our brand in NZ and with the use of their shipping platform, orders are now very simple and quick.
We are very happy so far. We have not had a single customer complaint. The goods are shipped shortly after ordering and reach the customers quickly. Francis is great and very responsive. The costs charged also align with expectations.
Stocka have been a great fit providing the same level of care to our customers that we would have provided ourselves. We have loved everything about the service, even down to the finer details, like the fact that we could choose to personalize our packaging.
Returns are an important part of order fulfilment
Knowing that your returns are being handled as per your agreed policy will not only ensure you have satisfied customers who are more likely to return, but it will also leave you with more time and energy to spend on other key parts of your business.
Ready to get started with Stocka 3PL? Book your 15 minute 3PL chat and learn just how easy it is.
It’s free and there’s no obligation.
