Frequently asked questions
Here are some questions we are often asked by our customers and businesses looking into 3PL. We hope this covers some queries you have but if not please get in contact, we are always happy to help.
3PL is an abbreviation for Third Party Logistics. This means having another party manage your logistics and order fulfilment – including safely warehousing products, picking and packing products and shipping orders to customers.
A 3PL provider will help you outsource your operations and focus on growing your business. Some of the main benefits include:
- No long term warehouse leases or upfront equipment costs.
- Less overheads and staff costs, including time managing a team.
- Time back to focus on growing your business.
- Scalable operations when needed.
- No need to manage packaging stock.
Yes, it’s preferred that every item has a barcode. This allows for much more accurate picking and faster processing of orders. However, we know this may not always be possible. If you do need assistance barcoding your products we can work out a solution that fits you.
No, sorry we don’t handle any chilled, food based or dangerous goods.
Yes, you can visit your products at any time during business hours through booking a pre-arranged appointment with our team.
We can quickly and easily distribute our clients’ products to their customers anywhere in New Zealand and also internationally.
Our minimum order requirements are reviewed on a case-by-case basis. We’ll consider your number of SKUs, storage space and other factors to determine this.
We are flexible and able to work with a broad range of product sizes and types, excluding refrigerated, food and dangerous goods. Get in touch with us to discuss your specific needs.
When you sign up to Stocka, we provide you with your own customer portal login. Stocka provides clients with all the tools to oversee the warehouse workflow remotely.
Whether you want to check stock levels, set replenishment reminders, view expiry dates, or check customer tracking links, the Stocka portal is designed to work for you.
At Stocka we aim to be an extension of your business. During our consultation we learn about what makes your brand special and how we can replicate your service. We can and do go the extra mile if needed, to provide your customer with the very best customer experience when unboxing your order.
We estimate anywhere from 20-30 business days depending on the volume and complexity of your requirements.
